Shipping Policy

1. Order Processing Time

• Orders are processed within 1–2 working days after successful payment.
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Timeline

• Standard Delivery: 4–7 working days (depending on location).
• Metro Cities: 3–5 working days.
• Remote locations / villages: 6–9 working days.

Delivery delays may occur due to weather, courier issues, or festive season load.

3. Order Tracking

• After dispatch, you will receive a tracking link via SMS/email/WhatsApp.
• You can track your order anytime using the courier partner’s website.

4. Incorrect Address / Delivery Attempt Failed

• Make sure to provide correct and complete address (landmark, phone number, pin-code).
• If delivery fails due to:
  • Wrong address
  • Unreachable phone
  • Customer not available
• The parcel will be returned to us, and reshipping charges will apply.

5. Delay Issues

We are not responsible for delays caused by:

• Courier service issues
• Strikes / holidays
• Weather conditions
• Natural disasters

We will assist you in tracking and resolving issues with the courier partner.

6. Damage During Transit

• If you receive a damaged package, please take:
  • Unboxing video
  • Clear photos of the damaged parcel & product
• Report to us within 24–48 hours for quick assistance.

7. Multiple Products in One Order

• Sometimes items may be shipped separately depending on availability or warehouse location.
• You will receive separate tracking details for each shipment.

8. Prepaid & COD Orders

• Prepaid orders are processed faster.
• COD orders may require order confirmation via call/SMS/WhatsApp to avoid fake orders.
• Refusal of COD parcel repeatedly may result in blocking of COD service for future orders.