Privacy Policy

At Cottivaa, we value your privacy and are committed to protecting your personal information. By using our website, you agree that you have read and accepted this Privacy Policy.

1. Personal Information

We collect basic details such as your name, address, phone number, and email only to process your orders and provide customer support.
Your information is never shared with any third party, except when required for payment processing or legal compliance.

2. Payment Security

Your credit/debit card details are directly processed through our secure payment gateway.
We do not store any card information on our servers. You are responsible for ensuring the card used belongs to you.

3. Communication

By using our website or contacting us, you agree to receive electronic communications from us. If you register as a member, you may receive promotional offers and updates. You can opt-out anytime.

4. Product Colors

We try our best to display product colors accurately, but actual colors may vary depending on screen/device settings.

5. Website Use & Access

We provide you with a limited license to access and use our website for personal use only.
Any misuse—including copying content, unauthorized linking, data extraction, or harmful software—will result in termination of access.

6. Pricing & Orders

All prices displayed on the Cottivaa website are subject to change without prior notice. We strive to provide accurate product and pricing information; however, errors may sometimes occur. If a product is listed with incorrect details, we reserve the right to modify or cancel the order. In case your order is canceled after payment has been processed, the paid amount will be refunded back to your original payment method.

Refunds are applicable only if the product received is wrong, defective, or damaged.

• Customers must share an unboxing video and photos within 24 hours of delivery for verification.
• Refunds will not be processed for reasons such as dislike of color, size not fitting, or change of mind.

7. Order Cancellation

Order cancellations are accepted only before the order is dispatched. Once the order is packed or shipped, it cannot be canceled. If you wish to cancel your order, you must contact us within a short time frame after placing it. Approved cancellations for prepaid orders will be refunded to the original payment method.

8. Fraud Prevention

We monitor transactions to prevent fraudulent activity. Accounts involved in suspicious behavior may be blocked without notice, and legal action may be taken if required.

9. Limitation of Liability

Cottivaa is not responsible for any direct or indirect loss arising from the use of our website, including errors, delays, or product issues from third-party platforms or linked websites.

10. Intellectual Property

All content on our website—including logo, text, images, and designs—is the property of Cottivaa. Copying, reproducing, or distributing any material without permission is strictly prohibited.