1. Return / Exchange Window

• You can request a return or exchange within 7 days of delivery.
• Item must be unused, unwashed, with original tags and packaging intact.
• Items returned without tags or in used condition will not be accepted.
• Each order is eligible for one-time return or exchange only.

2. Eligibility

• Returns accepted only for:
  • Wrong product delivered
  • Damaged/defective product
  • Incorrect size received
• Unboxing video + photos must be provided within 24–48 hours for damage/incorrect product.
  

3. Return Charges

• Return shipping charges: ₹150, borne by the customer.
• Charge is deducted from your refund/store credit.
• If pickup service is not available for your PIN code, you must self-ship the item.
  • Reimbursement up to ₹200 will be provided upon sharing the shipping bill.

4. Exchange Policy

• You can exchange for:
  • Size
  • Color
  • A different product (subject to availability)
• If the new product has a higher price, pay the difference.
• If it has a lower price, the difference will be issued as store credit or refund (as per brand policy).
• Exchange orders cannot be returned again.

5. Combo/Multiple Item Orders

When returning items from combos:

• Refund is calculated as individual item price, not combo price.
• Discounts are recalculated based on items you keep.
• If you return 1 item from a multi-item order, final refund =
  Order value – Price of kept items (after revised discount).

6. Refund Policy

• Refunds are only provided for wrong or damaged products.
• For all other returns, refund is issued as store credit/gift card.
• Refund/store credit is issued after quality check of returned product.
• Refund time: 5–10 working days (bank processing time may vary).
• Shipping and COD charges are non-refundable.

7. Non-Returnable Items

• Sale products
• Items purchased with special offers (Buy 2 Get 1, Free items)
• Gift cards
• Products bought from marketplaces (Myntra, Amazon, Flipkart, Ajio, etc.) cannot be returned through our website.

8. Damaged or Incorrect Products

• Report within 48 hours of delivery.
• Provide unboxing video + images.
• Replacement will be arranged at no extra cost if verified.

---

Cancellation Policy

Before Shipping

• You can cancel your order before it is shipped.
• For prepaid orders canceled before shipping:
  • Full amount refunded to original payment method.

After Shipping

• Once shipped, cancellation is not allowed.
• Shipping/COD charges are non-refundable after dispatch.

---

Additional Notes

• Return pickup happens within 3–5 days after approval.
• Return/exchange requests raised after 7 days of delivery will not be accepted.
• Handcrafted products may show slight color or print variations — this is not considered a defect.
• The company’s decision will be final in case of disputes.